Refund & Cancellation Policy

Last updated: September 15, 2026.

This Refund & Cancellation Policy explains how Perfect Circle Data Research ("Perfect Circle," "we," "us," or "our") handles refunds and cancellations across the products and services we offer, including software subscriptions, statistics and research licensing, and physical merchandise. It applies to all purchases made through our websites, apps, or directly with us, unless a separate written agreement says otherwise.

1. Subscription services

Some of our software products and platform access are billed on a recurring basis (monthly or annual).

• You may cancel a subscription at any time from your account settings or by contacting us.
• Cancellation stops future billing; it takes effect at the end of the current billing period, and you retain access until then.
• We do not provide prorated refunds for the unused portion of a current billing period, except where required by law.
• Free trials, where offered, convert to a paid subscription automatically unless cancelled before the trial ends.

2. Statistics & research licensing

Aggregated statistics, research reports, and data licenses are delivered as digital deliverables under the terms described in our Data & Ethics page.

• Because these deliverables are custom or immediately accessible once provided, sales are generally final once delivered.
• If a delivered report or dataset is materially defective, incomplete, or does not match what was ordered, contact us within 7 days of delivery and we will correct it or issue a refund or credit at our discretion.
• Licensing terms for larger or ongoing research engagements may be governed by a separate commercial agreement, which takes precedence over this policy.

3. Physical products

If you purchase a physical product from us (for example, merchandise):

• You may request a return within 30 days of delivery.
• Items must be unused, in their original condition, and, where reasonably possible, in their original packaging.
• Once we receive and inspect the returned item, we will issue a refund to your original payment method within 10 business days.
• Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect, in which case we cover it.

4. How to request a refund or cancellation

Contact us with your order number or account email and a short description of the issue:

• Email: hello@circle808.space
• Or use our contact page

We aim to respond to all refund and cancellation requests within 2 business days.

5. Payment processing

Refunds are issued to the original payment method used at checkout. Depending on your card issuer or bank, it may take several additional business days for a refund to appear on your statement after we process it.

6. Disputes & chargebacks

If something isn't right with an order, we ask that you contact us first so we can resolve it directly. Most issues can be sorted out faster this way than through a bank dispute. We reserve the right to review accounts for repeated or abusive refund requests.

7. Future products & services

As Perfect Circle Data Research introduces new products, subscription tiers, or licensing formats, they will be covered under the applicable category above (subscription, digital/statistics, or physical), unless we publish updated terms specific to that offering.

8. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.

9. Contact

Questions about this policy can be sent to hello@circle808.space or via our contact page.